Cardholders need to repay the Reap Card bill from a Hong Kong bank account. We encourage transferring funds to Reap via online or mobile banking to ensure instant reconciliation.
Step 1: Go to the Repayment tab after logging into Reap dashboard (as shown on the left-hand sidebar). Afterwards, click the red button + Repayment.
Step 2: Choose Make payment via bank transfer to view the transfer details
Step 3: The page will display Reap's bank account /FPS information, and a reference ID that is unique to every business.
Please include the reference ID when submitting the transfer (at the ‘Message,’ ‘Description,’ or ‘Reference’ step). This will help us identify your repayment.
After making a repayment, please notify Reap team by checking the checkbox and clicking the I have transferred button to keep us noted. If you have included the reference ID correctly, we will update your company's credit balance in minutes.
Step 4: For record-keeping, please declare how much you made for the transfer. If you did not pay the full balance, please choose the custom amount option in the drop-down menu, and type the repayment amount.
Please state the transfer date in the meantime. If you made the transfer earlier than the stated date, please choose the date accordingly.
Finally, you can upload the screenshot of your bank transfer for record-keeping purposes too!
Reap Card users can make repayment to Reap via Cheque. DO NOT mail your cheque to Reap as we don't accept cheque repayment by post.
Please note that it will take Reap team 2-3 business days to complete reconciling your cheque repayment, as it will take longer for a cheque payment to be reflected in the bank account and the process will be highly manual. You can expect to see the credit limit renew after 3-5 days upon depositing the cheque to Reap.
You will need to follow Step 4 stated above to notify Reap about your cheque repayment.