Why does my card show as "capped"?
If you see the term "capped" associated with your card, it means that the spending limit on your card is currently lower than the amount stated. This typically occurs when your company's remaining balance is insufficient to cover the card's designated spending limit. To ensure responsible spending and prevent transactions that exceed your company's available funds, we label the card as "capped."
What does "capped" mean for my card?
When your card is labeled as "capped," it serves as a reminder that the spending limit on your card is temporarily reduced due to insufficient funds. You won't be able to make transactions that exceed the remaining balance of your company. This restriction helps maintain financial stability and prevents any accidental overspending.
How can I remove the "capped" label from my card?
To remove the "capped" label from your card, you'll need to arrange a repayment for your company's outstanding balance. Once the repayment is made, the available balance will increase accordingly. If the repayment is sufficient to cover the card's designated spending limit, the "capped" label will be removed, and your card will regain its full spending capacity.
Will my card always be "capped"?
No, your card will not be permanently labeled as "capped." The "capped" status is only temporary and is directly related to your company's remaining balance. As soon as a repayment is arranged, and the available balance increases to meet or exceed the card's designated spending limit, the "capped" label will be removed. It's important to manage your company's funds effectively to ensure your card operates without any restrictions.
Can I still use my card while it's "capped"?
Yes, you can still use your card while it's labelled as "capped." However, please note that the spending limit will be restricted to the remaining balance of your company. Make sure to check the available balance before making any transactions to avoid exceeding the available funds.
We hope this article provides clarity on why your card is showing as "capped." If you have any more questions or need help, please don't hesitate to contact our Customer Success team.