Who this is for: All Reap Direct Users
What this article covers: Where to go depending on what kind of help you need - product questions, account support, partnership enquiries, or product feedback.
Not every question goes to the same place. This article explains which team at Reap can help you, depending on what you need.
Overview
Whether you are new to Reap, running into an issue, or want to share feedback, there is a dedicated team ready to help. Use the guide below to find the right contact for your situation.
Jump to
- New Business Team - Not sure which Reap product is right for your business?
- Partnership Team - Interested in a referral partnership with Reap?
- Customer Support - Need help using a feature or have a question about your account?
- Product Feedback - Have ideas or comments for us?
- Frequently Asked Questions
New Business Team
If you are exploring Reap for the first time, or want to understand which product or service best fits your business, the New Business Team can help.
Book a time with our product experts to find out more.
Partnership Team
If you are interested in exploring a referral partnership program with Reap, our Partnership Team would love to hear from you.
Book a time with our partnership team to get started.
Customer Support
For help with your account, dashboard features, Reap Card, Reap Pay, or billing questions, reach out to Customer Support through any of the channels below.
Channel |
Details |
| hello@reap.global | |
| +1 (555) 816-0055 | |
| Live chat | Available directly in the Reap dashboard |
Product Feedback
Have a feature idea or comments on an existing one? Use the Request a feature form in the Reap menu sidebar. A member of the product team may follow up if more context is needed.
Frequently Asked Questions
I already have a Reap account. Who do I contact for day-to-day support?
Reach out to Customer Support via email at hello@reap.global, WhatsApp, or the live chat in your dashboard. The New Business Team and Partnership Team are for pre-sales and partnership enquiries only.
What is the difference between the New Business Team and Customer Support?
The New Business Team helps prospective customers understand which Reap product is right for them. Customer Support helps existing users with account issues, troubleshooting, and billing questions.
Is there a phone number I can call?
We do not currently offer phone support. You can reach us via email, WhatsApp, or the live chat in the Reap dashboard.Contact our Support Team