Payments

Making a payment from your credit card has never been easier

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9 articles in this collection
Written by Kevin Kang and Felix Chung

How do I create bulk/batch payments through an Excel file?

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Written by Felix Chung
Updated over a week ago

When will I receive refund for cancelled payment?

The payment amount together with the transaction cost will be returned to your credit card account in 3-5 business days.
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Written by Felix Chung
Updated over a week ago

How long does it take for Reap to process a payment?

It normally takes 3 business days for Reap to process a payment. Your recipient will receive the sum by the end of the fourth day.
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Written by Felix Chung
Updated over a week ago

How will I know when the payment is completed?

After payment is completed, we will notify you through email. You can also check the update in your dashboard.
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Written by Kevin Kang
Updated over a week ago

What recipient information do I need?

You need recipient's bank account number, address, email address and contact number.
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Written by Felix Chung
Updated over a week ago

Can I cancel a payment?

Depending on the status of the payment, it may be possible.
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Written by Kevin Kang
Updated over a week ago

What if my payment is rejected?

There are some reasons that payment is rejected such as insufficient card limit, bank decline the transaction or entered wrong information.
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Written by Kevin Kang
Updated over a week ago

How long does it take to process a payment?

Your payment will be processed as soon as you enter credit card details. Your recipient will receive the payment within 3 business days. ​
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Written by Kevin Kang
Updated over a week ago

Who can I pay? Do they need a Reap account?

You can pay to anyone with a bank account. They don't need to sign up on Reap.
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Written by Kevin Kang
Updated over a week ago