Payments

Making a payment from your credit card has never been easier

9 articles in this collection
Written by Kevin Kang and Felix Chung

How do I create bulk/batch payments through an Excel file?

Written by Felix Chung
Updated over a week ago

When will I receive refund for cancelled payment?

The payment amount together with the transaction cost will be returned to your credit card account in 3-5 business days.

Written by Felix Chung
Updated over a week ago

How long does it take for Reap to process a payment?

It normally takes 3 business days for Reap to process a payment. Your recipient will receive the sum by the end of the fourth day.

Written by Felix Chung
Updated over a week ago

How will I know when the payment is completed?

After payment is completed, we will notify you through email. You can also check the update in your dashboard.

Written by Kevin Kang
Updated over a week ago

What recipient information do I need?

You need recipient's bank account number, address, email address and contact number.

Written by Felix Chung
Updated over a week ago

Can I cancel a payment?

Depending on the status of the payment, it may be possible.

Written by Kevin Kang
Updated over a week ago

What if my payment is rejected?

There are some reasons that payment is rejected such as insufficient card limit, bank decline the transaction or entered wrong information.

Written by Kevin Kang
Updated over a week ago

How long does it take to process a payment?

Your payment will be processed as soon as you enter credit card details. Your recipient will receive the payment within 3 business days.

Written by Kevin Kang
Updated over a week ago

Who can I pay? Do they need a Reap account?

You can pay to anyone with a bank account. They don't need to sign up on Reap.

Written by Kevin Kang
Updated over a week ago