Temporary Pause in General Support (23–31 August 2025)

From 23 to 31 August, our support team will be offline at certain times due to a company-wide event. This short pause allows us to connect as a team so we can continue improving how we support you.

💡 The Reap platform will stay fully operational throughout — including all payments and services. Our Engineering team will be on call to monitor systems and handle any urgent issues.

• Support will be paused during specific times across 23–31 August

• The Reap platform and payments will not be affected

• Any support requests will be handled as soon as the team is back online

Our team will be offline during the following windows:

Weekend coverage pauses

• Sat 23 Aug, 12:00 pm UTC → Mon 25 Aug, 01:00 am UTC

• Fri 29 Aug, 10:00 am UTC → Sun 31 Aug, 01:00 am UTC

Midweek company closed day

• Tue 26 Aug, 10:00 am UTC → Thu 28 Aug, 01:00 am UTC

If you need help during this time, you can still reach us through these channels — we’ll get back to you as soon as possible:

• Email: hello@reap.global

• WhatsApp: +852 6450 6918

• Telegram: @reapcs_bot

Thanks for your patience as our team reconnects. If you have questions or need help, visit Know who to talk to @ Reap for the best way to reach us.