Overview

This article walks you through creating a new Reap Direct account. The process takes about two minutes and requires a business email address and a phone number.

The Reap sign-up page showing the registration form on the left and a customer testimonial panel on the right

Jump to

• Before you begin
• How to sign up
• Account setup and verification
  • Step 1: Onboarding questionnaire (~2 minutes)
  • Step 2: Complete account setup (KYB)
  • After submission
• Applying for a Reap Card
• Frequently Asked Questions
• Contact our Support Team

Before you begin

Before starting, make sure you have the following ready:

• A business email address that you have access to. Reap will send a verification link to this address.
• Your company's country of incorporation and country of operation.
• A mobile phone number for your account.

During account verification, Reap will also ask for Know Your Business (KYB) documentation and details about your company's Ultimate Beneficial Owners (UBOs). It helps to gather these in advance. See KYB document requirements by country for the full list.

How to sign up

1. Open your browser and go to dashboard.reap.global/register. You'll see the sign-up form on the left and a customer testimonial panel on the right.

2. Fill in all fields in the form. Use your work email address. Personal addresses (e.g. Gmail, Yahoo) may be rejected. Your password must be at least 8 characters and include uppercase, lowercase, and a number or symbol.

   Field	Notes
   First and last name	Enter your legal name as it appears on your identification documents.
   Country of incorporation	The country where your company is registered.
   Country of operation	The country where your business primarily operates. This may be the same as your country of incorporation.
   Business email	Use your work email address. A verification link will be sent here.
   Phone number	Select your country code from the flag dropdown, then enter your mobile number.
   Password	At least 8 characters, including uppercase, lowercase, and a number or symbol.

3. Click Sign up at the bottom of the form. By doing so, you agree to Reap's Terms of Service and Privacy Policy.
   
4. Check your inbox for a verification email from Reap and click the link inside to confirm your account.
   • Didn't get the email? Check your spam or junk folder first.
   • On the confirmation screen, click Resend the email to request a new one.
   • Verification links expire after 24 hours. If yours has lapsed, simply request a fresh one.
5. Once your email is verified, you'll be guided through a short setup flow before landing on your Reap Direct dashboard. This takes about 2 minutes to complete.

Account setup and verification

After verifying your email, you'll go through two steps before your account is fully active: a short onboarding questionnaire, then the account setup (KYB) form.

Step 1: Onboarding questionnaire (~2 minutes)

Reap will ask a few questions to personalize your experience. Work through each screen and click Continue:

1. Tell us about your business: Select your industry, company size, and your role.

   

2. What is your main goal with Reap?: Choose what you're looking for (e.g. Corporate credit card, Corporate payments, Expense and Treasury management).

   

3. What is your top priority?: Select the business expenses you'll use Reap for and your monthly expense range.
   
4. Where did you first hear about us?: let us know how you found Reap.
5. Schedule an intro call: book a call with the Reap team to tailor your setup, or click Skip for now to proceed directly to account setup.
   
6. You’re all set for the onboarding process.

Step 2: Complete account setup (KYB)

After the questionnaire, you'll land on the Complete account setup page. The left-hand sidebar tracks your progress through each section:

• Business details: enter your legal business name, type of business, industry, date of incorporation, website or social media URL, a short company description, and where you sell (Domestic, International, or Both).
• Business owners: provide details about your company's Ultimate Beneficial Owners (UBOs), specifically anyone who owns 25% or more of the company.
• Business directors: add information about your company's directors.
• Phone verification: verify the mobile number linked to your account.
• Support documents: upload your KYB documents. The exact documents required depend on your country of incorporation. See KYB document requirements by country for the full list.
• Summary: review all submitted information and submit your application.

After submission

Once submitted, your dashboard will show Account Verification: Under review. Our team typically completes the review within 1-3 business days. You'll receive an email notification once your account is fully approved and all features are unlocked.

To check your application status at any time, go to Settings > Company in your dashboard, or contact our support team.

Applying for a Reap Card

Once your Reap Direct account has been fully verified, the Cards section will appear in the left-hand menu. From there, you can set up your card credit limit, create virtual and physical cards, and manage team spend.

To get started with your Reap Card:

1. Log in to your dashboard at dashboard.reap.global.
2. In the left-hand menu, click Cards.
3. Click Add funds to set your card credit limit. Reap Card is a secured credit card, so your credit limit is based on the collateral you deposit.
4. Once your deposit is confirmed, click + Create card to issue your first virtual or physical card.

For a full walkthrough of the Reap Card lifecycle, including team setup, spending, and repayment, see Getting Started With Your Card.

Frequently Asked Questions

Can I use a personal email address to sign up?

Reap requires a business email address to register. Personal email addresses from providers such as Gmail or Yahoo may be rejected during sign-up. Use your work email address (e.g. yourname@company.com) to register.

I did not receive the verification email. What should I do?

First, check your spam or junk folder. If the email is not there, return to the confirmation screen and click Resend the email. If you still do not receive it after a few minutes, contact our support team with your registered email address.

The verification link has expired. Can I get a new one?

Yes. Return to the sign-up page and attempt to register again using the same email address. Reap will send you a fresh verification link.

Can I change my email address after signing up?

Yes. You can update your email address directly from your Reap Direct dashboard. Go to Settings → Personal, click into the Email field, enter your new address, and click Save. Reap will send a verification link to the new address, you must click it before the change takes effect. Until then, your original email remains active.

How long does account verification take after I verify my email?

After email verification, our team reviews your account details as part of our standard onboarding process. This typically takes one to three business days. You will receive an email notification once your account has been fully approved.

Contact our Support Team

If you have questions or need assistance, contact our support team via the Live Chat in the Reap Dashboard (bottom right corner) or email us at hello@reap.global

For more information, visit Know who to talk to at Reap.