Reap Card

Billing and repayments FAQ
How to make a Reap Card Repayment with USD via SWIFT Transfer
As a USD card user, you may prefer to make repayments with fiat USD instead of cryptocurrencies. To make this process easier for you, we have introduc...
How to make an HKD Card Repayment with bank transfers?
For the fastest reconciliation, we recommend making HKD repayments using FPS or CHATS through your bank's mobile app or online banking portal in Hong ...
How to set up autopay for HKD Reap Card repayment?
❗ Depending on the requirements of different bank institutions, users may need to verify the autopay request with their bank. ❗ This feature is exclu...
How to make a repayment with autopay?
Before starting, please check your Autopay settings . If your direct debit amount option chosen is repaying with a full statement balance , you do n...
How to Make a Repayment with the Deposit?
To make a repayment using your deposit, it's essential to have sufficient funds available. If you need to place a deposit, please refer to our guide ...
How do Reap Card billing cycle work?
Statement period (ie. billing cycle) will always be 1 - 30/31st of every month Statements will be available on the 2nd of the subsequent month Sta...
What happens if I repay my Reap Card monthly balance late?
In this article, we will explain terms related to late repayments, which are interest, minimum payment, and late charge. We will also include our fees...
Email a copy of the individual statement from the Reap Dashboard
The Individual Statements feature enables you to download your own Reap Card transaction history and view it at your convenience. It eliminates the ne...
How to Review or Change my Autopay (eDDA) Settings?
As an admin or owner for your Reap account, you have permission to view and manage your organization's electronic Direct Debit Authorization (eDDA) st...
How to check my Reap Card statements
Step 1 : After logging into your Reap account, expand the Reap Card menu and click Repayment. Step 2 : On Repayment page, you can click on the D...
Transactions FAQ
Which MCC codes are restricted when using a Reap Card?
What is an MCC Code? A Merchant Category Code (MCC) is a four-digit number assigned to businesses by credit card companies to categorize the type of g...
How to Report Suspected Fraudulent Transactions?
Following this guide , please log in to your Reap Dashboard and freeze your Reap Card as soon as possible. Please contact Customer Success Team to ...
Reap Card's ATM Withdrawal Limit
Effective date: 21 Aug 2023 ​ We've implemented certain limits for Reap Card's ATM withdrawals to maintain the security and compliance of our system. ...
How to Review a Reap Card transaction?
This feature is exclusive to owner and admin user levels only. For users from other levels, please contact your teammates to complete this action....
How to use Spend restrictions on Reap Card?
If you would like to learn about how to set up Time-based restrictions, you can skip to the second part of this article. Step 1: To allow or block c...
Reap Card Transaction Decline Reasons
You can access decline reasons from the transaction failure email notification, you should be able to find the reason for transaction failure in the c...
How to receive SMS One-Time Passwords (OTP) for Reap Card online transactions
3D Secure is an added layer of security for online credit card transactions. When you make purchases online, if the merchant requires 3D Secure verifi...
Understanding Reap Card transaction status
Below we broke down the Reap Card transaction process and listed out the different parties involved in a credit card transaction. We believed it will ...
Why my Reap Card transactions were declined?
We all understand the pain of card transaction decline. We are here to provide some tips for you to work on some initial troubleshooting. First, pleas...
How to Upload a Receipt to a Reap Card Transaction?
Uploading a receipt to your Reap Card transaction is not only a good practice to keep track of your spending, but it will also be of great help to you...
How to Export Reap Card Transaction History
After logging into your Reap Dashboard, click on Reap Card and then go to the Transactions page. Click Export , then pick Export All (without r...
How to use Reap Pay with my Reap Card?
Step 1 : Go to your Reap Pay dashboard and select Cards on the side bar. Then click + Add card at the top right corner of your screen. Step 2: Fi...
Application FAQ
Do I need to pay an annual fee for Reap Card?
No, Reap’s corporate credit card does not include any annual or hidden service fees. For complete pricing information, please refer to our fee schedul...
What is a secured credit card?
A secured credit card works like any credit card where the main difference is an upfront deposit required to secure your credit limit. Hence, do note ...
Reap Card Onboarding Document Checklist
Please refer to the detailed list below for the documents you will need to submit during the application process. Sections 2-5 cover different legal e...
How to apply for Reap Card?
Please log into https://dashboard.reap.global/dashboard/reap-card & finish filling out your Reap Card application referring to the below steps. Clic...
Why is a User marked as Business Owner or Business Representative?
As a Reap user, you may come across terms such as Owner, and Representative. These roles are important in understanding who has access to certain feat...
Is there any charge for creating a virtual card?
We do not charge for creating virtual cards in your Reap account. You can create as many as you’d like at no extra cost. We encourage users to use the...
What are the differences between USD and HKD cards?
When you apply for a Reap Card, you will get to choose to settle in HKD or USD. Each account can only choose 1 settlement currency, and you can't chan...
Cards set up FAQ
How can I check the card details of my Reap card?
Please remember: You can only view card details for cards that are registered under your name. Card details of cards that you are not the cardholder c...
How to freeze and unfreeze a card?
To freeze your credit card with us, please follow below steps: Step 1 : After logging into Reap Card dashboard, select Cards from the drop-down menu...
How to Order a Physical Card for a Team Member?
Step 1: Click on the Team tab after logging into the Reap dashboard Step 2: On the Team page, look for the team member you would like to order a p...
Exporting Deposit details from Reap Card Dashboard
After you have placed some collateral as a deposit to increase your company's credit limit, you can also export the log in a CSV file for record-keepi...
Connect your Reap Card to your mobile app
You can easily use your Reap Card for mobile payments by connecting it to your mobile device. At present, Reap supports both Apple Pay and Google Pay....
Define your credit limit by sending collateral
To set up your Reap account, begin by activating your Reap card by setting your credit limit. The credit limit is directly proportional to the amount ...
After my card application got approved, how can I get a physical Reap Card?
💡 Please make sure you enter the correct details before submitting the information to Reap for Physical card shipping arrangements. Step 1: To get a...
How to Set Up your Reap Card ATM PIN
For every withdrawal, Reap will charge a 2% ATM withdrawal fee. Please also note that some ATM machines may have additional fees upon withdrawal. ​ S...
How to Update Reap Card Spend Limit?
To edit the spend limit of your Reap Card, follow these step-by-step instructions: Go to the Reap dashboard by visiting the URL: Reap | All-in-one bu...
FAQs on Expired Reap Cards
A: The reason why a Reap Card is showing as "expired" is that the card has reached its expiration date. In this case, the card will no longer be valid...
How to activate my physical card?
Step 1 : After logging into Reap dashboard, expand the Reap Card menu and go to Cards page. Then click Activate your Card . Step 2 : Enter the a...
How to Increase Credit Limit via Fiat Currency Collateral on Reap Card Dashboard
We have launched our latest feature to allow users to increase the company's credit limit with collateral (deposits) directly on our Reap dashboard. P...
Unblocking Your Reap Card PIN
If you try entering your Reap Card PIN incorrectly too many times, Reap will temporarily block your card for security purposes. To unblock your Reap C...
How many virtual cards can I get?
Reap Card offers business owners the flexibility to manage their expenses through different card functions and the Reap dashboard. We do not have a li...
How to delete a virtual card from my account?
Step 1 : After logging into your Reap account, expand the Reap Card menu and click Cards. Step 2: Now select the card you want to delete, and clic...
How to create a virtual card?
This article is a step-by-step guide to creating virtual cards. It covers setting card types, budgets, cardholders, spend limits, expiry dates, time r...
How to Increase Credit Limit with Digital Currencies?
You can increase your credit limit by depositing digital currencies into your Reap account directly from your Reap dashboard. Please refer to the tuto...
Why is My Card Showing as "Capped"?
If you see the term "capped" associated with your card, it means that the spending limit on your card is currently lower than the amount stated. This ...
How to Change Your Reap Card ATM PIN
Please note that there will be a 2% ATM withdrawal fee as Reap's handling fee (not including the ATM handling fees) for every withdrawal. Step 1: Clic...
Introducing Card Budget: Streamline Your Budgeting
What is a Budget? A budget allows an admin or selected organization members to assign a specific portion of the account's credit limit to an individua...
How can I make a repayment and what currencies can I use to settle my Reap Card bill?
To repay your Reap Card's monthly balance, you have two options: send fiat to a dedicated Reap bank account, or repay through your Reap Card deposit. ...