Reap's AI Agent – REAP Help Center

Who this is for: All Reap customers who want to understand and use Reap's AI Agent

What this article covers: What Reap's AI Agent is, how to access it, what it can and cannot do, and what is coming next.

Before you start

No setup is required to use Reap's AI Agent. Make sure you have:

Access to Reap's platform (web)
A question or topic you want help with

Reap's AI Agent is available to both logged-in users and guest visitors. For account-specific questions, being logged in will allow it to provide more relevant answers.

What is Reap's AI Agent?

Reap's AI Agent is an AI-powered helper available through our live chat. It is designed to answer your questions, guide you through common processes, and connect you with our Support Team when you need hands-on help — all without waiting in a queue.

Reap's AI Agent uses our Help Centre articles and product documentation to provide accurate, relevant answers to your questions. When it can't resolve something on its own, it gathers the key details and connects you with a member of our Support Team who can pick up right where the conversation left off.

We are building Reap's AI Agent in phases, adding new capabilities over time so it becomes more helpful with each update.

How do I access Reap's AI Agent?

Reap's AI Agent is available through the live chat widget on Reap's platform. If you see the chat icon, you are ready to go — simply open it and start typing your question.

Reap's AI Agent is available to:

All Reap customers using the web platform
Both logged-in and guest visitors
English-language sessions

What can Reap's AI Agent help me with today?

Answer questions about using Reap

You can ask questions in natural language, such as:

"How do I apply for a Reap Card?"
"What documents do I need for verification?"
"How do I make a repayment?"
"What currencies does Reap support?"

Reap's AI Agent searches our Help Centre to find the most relevant article and provides a clear, concise answer based on what it finds.

Guide you through common processes

For multi-step processes like resetting your password, setting up two-factor authentication, or understanding your application status, Reap's AI Agent walks you through the steps at your pace — checking in before continuing so you are never overwhelmed.

Connect you with the right team, faster

When your question requires hands-on help from our Support Team — for example, filing a dispute, reporting unauthorised activity, or requesting account changes — Reap's AI Agent gathers the relevant details upfront. This means when a team member picks up your conversation, they already have the context they need to help you without asking you to repeat yourself.

What is coming next?

We are rolling out Reap's AI Agent in phases. Here is what to expect:

Now live

Help Centre-powered answers: Reap's AI Agent answers your questions using Reap's Help Centre articles and product documentation.
Guided processes: Step-by-step guidance for common tasks like password resets, two-factor authentication setup, and understanding your application status.
Smarter handoffs: When a member of our Support Team is needed, Reap's AI Agent gathers the details first so the handoff is seamless — no repeating yourself.

Coming next

Account information access: Reap's AI Agent will be able to look up information specific to your account — such as your application status, card details, and transactions — so you get personalised answers without waiting for a team member.

Coming later

Actions on your behalf: For a select set of tasks, Reap's AI Agent will be able to perform certain actions directly — such as creating new cards or freezing and unfreezing them — reducing the need for manual follow-ups.

We will update this article as new capabilities go live.

What can't Reap's AI Agent do?

Reap's AI Agent is helpful, but there are important boundaries to keep your account secure and ensure a good experience.

It does not replace live chat with a human agent

Reap's AI Agent is not a substitute for our Support Team. It answers common questions and guides you through standard processes, but when your issue needs human judgement or action, it will connect you with a team member. You can also ask to speak with a human at any time.

It cannot make changes to your account

For security and compliance reasons, Reap's AI Agent cannot close your account, change your business details, process refunds, or make other high-impact changes. These actions are handled by our Support Team through standard verification and approval processes.

It works best with our Help Centre content

Reap's AI Agent's knowledge comes from our Help Centre articles and product documentation. This means:

Our Help Centre is reviewed and updated daily, so Reap’s AI Agent reflects the latest information in most cases. In the rare case it doesn’t have an answer, it will offer to connect you with our Support Team.
For questions outside its knowledge, it will let you know and offer to connect you with our Support Team.

You should always review any guidance carefully before taking important actions on your account.

Does Reap's AI Agent replace the Help Centre or my usual support channels?

No. Reap's AI Agent is designed to complement, not replace, your existing support options:

It helps you get answers faster by bringing together Help Centre content in a conversational format.
For complex or sensitive matters, it connects you with our Support Team, who will continue to assist you through your preferred channels.

You can keep using the Help Centre, email, and your other support channels as before — Reap's AI Agent simply makes it easier to get started and resolve everyday questions more quickly.

Your privacy and data

Reap's AI Agent follows the same data protection and privacy standards as all Reap services. It does not store your conversation history beyond what is needed to resolve your current enquiry, and it operates under Reap's existing privacy policy.

When you are logged in, Reap's AI Agent may use your account context to provide more relevant answers. It will never share your account information with other users or use it for purposes beyond supporting your enquiry.

Frequently Asked Questions

Is Reap's AI Agent available 24/7?

Yes. Reap's AI Agent is available at any time through the live chat widget on Reap's platform. If your question needs a human agent, our Support Team will follow up during their available hours.

Can I ask to speak with a human instead?

Yes. You can ask to speak with a member of our Support Team at any point during the conversation. Reap's AI Agent will connect you and pass along the context from your chat so you do not need to repeat yourself.

What language does Reap's AI Agent support?

Reap's AI Agent currently supports English-language sessions.

Will Reap's AI Agent be able to take actions on my account in the future?

Yes, but not yet. Account actions — such as creating or freezing cards — are on the roadmap for a later phase. We will update this article when those capabilities go live.

Is my conversation data kept private?

Yes. Reap's AI Agent follows the same data protection and privacy standards as all Reap services. It does not store your conversation history beyond what is needed to resolve your current enquiry.

Need help?

Our support team is available around the clock to help with questions related to this topic. Know who to talk to @ Reap.

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