Overview
The Payments page is your central hub for managing all outgoing payments. From here you can create new payments, track their status, filter by payment state, and export records.
At the top of the page, a balance summary shows your available USDC and USDT balances alongside any funds currently awaiting settlement. Below that, payments are grouped into status tabs so you can quickly find what needs attention.
Jump to:
- Before you begin
- How to create a payment
- Step 1 — Open the payment flow
- Step 2 — Choose a recipient
- Step 3 — Choose a payment method
- Step 4 — Select a transfer method
- Step 5 — Attach a document
- Step 6 — Review and submit
- Payment statuses
- Filtering and exporting payments
- Frequently Asked Questions
- Contact our Support Team
Before you begin
To create a payment you need at least one recipient saved in your account. A recipient is a bank account you want to send money to.
You can also add a recipient inline from within the Create Payment flow — you do not have to set one up in advance. But we recommend saving your most used recipient for easier access. Go to Payments > Recipients and click New Recipient.
Select the recipient currency, fill in the bank account details and address, then click Create. Once saved, the recipient will be available to select when creating a payment.
How to create a payment
Step 1 — Open the payment flow
Navigate to Payments in the sidebar and click the + Create Payment button in the top right corner. The Create Payment panel will open on the right side of the screen.
Step 2 — Choose a recipient
In the Choose a recipient field, select an existing recipient from the dropdown or create a new one.
Step 3 — Choose a payment method
Select how you want to fund the payment:
| Method | Description |
|---|---|
| Card | Pay using your Card balance. This option is only available if you have an active Card assigned to you with sufficient available balance/collateral. If you don't see this option, check that a card has been assigned to you and is funded. |
| Stablecoin | Pay using your stablecoin balance (USDC or USDT). Your available balance is shown beneath the selection so you can confirm you have sufficient funds. |
Step 4 — Select a transfer method
Choose how the funds should be sent to the recipient's bank:
| Transfer method | Best for | Notes |
|---|---|---|
| Local | Domestic bank transfers within the recipient's country. Typically faster and lower cost. | |
| SWIFT | International wire transfers. Use this when sending to a recipient in a different country. | Make sure the SWIFT/BIC's country code (characters 5–6) matches the recipient's selected bank country — a mismatch will cause the payment to be rejected. See the FAQ section below for details. |
Step 5 — Attach a document
You can upload an invoice or supporting document to attach to the payment. The document viewer on the left lets you preview the file as you fill in the payment details, making it easy to reference invoice numbers, amounts, and due dates without switching tabs.
Click Add another file if you need to attach more than one document.
Step 6 — Review and submit
Once all fields are filled in, click Continue to proceed to the review screen. Confirm the payment details are correct, then submit.
If your organisation has an approval policy in place, the payment will enter an approval queue before it is sent. You can view pending approvals under Approvals > Requests in the sidebar.
Payment statuses
After a payment is created, it moves through a series of statuses. You can filter the Payments list by status using the tabs at the top of the table.
| Status | What it means |
|---|---|
| Draft | The payment has been created but not yet submitted for processing. |
| Awaiting funds | The payment is ready to send but your account does not have enough balance to cover it. Top up your account to proceed. |
| Requires action | The payment needs your attention — for example, additional information or approval from an authorised user. |
| Under review | The payment has been submitted and is being reviewed by our team before processing. |
| Scheduled | The payment is confirmed and scheduled to be sent on a future date. |
| Completed | The payment has been successfully processed and the funds have been sent to the recipient. |
| Cancelled | The payment was cancelled before it was sent. |
| Failed | The payment could not be processed. Check the payment details and contact support if the issue persists. |
Filtering and exporting payments
Use the Filters button to narrow the payments list by date range, recipient, or other criteria.
To download a record of your payments, click Export all — this will generate a CSV file of the currently visible list.
Frequently Asked Questions
Can I create a payment without an existing recipient?
Yes. When you open the payment flow, the recipient field allows you to add a new recipient inline. You do not need to set one up in advance from the Recipients page, though you can also do that first if you prefer.
What is the difference between Local and SWIFT transfers?
Local transfers are processed through the domestic banking network of the recipient's country and are typically faster and less expensive. SWIFT transfers are used for cross-border payments and follow the international SWIFT network, which may take longer and incur additional correspondent bank fees depending on the destination. For a full list of supported local payout options, see Local Payout Options on Payments
Why is my payment stuck on "Awaiting funds"?
This means there is not enough balance in your account to cover the payment. Go to your balance summary and click Add Funds to top up. Once the funds are available, the payment will move forward automatically.
Can I cancel a payment after submitting it?
You can cancel a payment while it is in Draft or, in some cases, while it is Awaiting funds. Once a payment is Under review or processing, cancellation may not be possible. Contact our support team if you need to stop a payment that is already in progress.
Do payments require approval?
This depends on your organisation's approval policy. If approvals are enabled, certain payments will be routed to an authorised approver before they are sent. You can view pending approvals under Approvals > Requests in the sidebar.
Why did my SWIFT payment fail with a BIC/country mismatch error?
Reap validates that the country code embedded in a SWIFT/BIC code (2 characters, positions 5–6 of the 8–11 character code) matches the recipient's selected bank country. If they don't match, the payment is rejected with an error like "The SWIFT code country '[BIC country code]' does not match the bank country '[selected bank country]'".
To fix it, edit the recipient and correct either the BIC or the selected bank country so they match each other, then resubmit the payment.
Contact our Support Team
If you have questions around payments, contact our support team via the Live Chatbot in Reap Dashboard (bottom right) or email us at hello@reap.global