Overview

Account Management is one page where you can see every company you have with Reap and every account under each one, across all Reap products. We call each company a legal entity.

From Account Management you can:

• See all your accounts for a legal entity, grouped by product
• Add another account of a product you already use (for example, a second Business Account)
• Apply for a different Reap product under a legal entity you already have with us
• Add a new legal entity

When you apply under a legal entity you already have with us, we fill in the company information, people and documents you've already given us. You only provide what's new or what the new product needs on top.

Before you start

• You need to be an Admin. Only Admins can add accounts or legal entities. If you can't see the options described below, ask an Admin on your team.
• "Add new entity" has moved. The Add new entity option in the account switcher is being replaced by Account Management. Use Account Management page to add new legal entities and accounts.
• Your existing accounts don't change. Your accounts, cards, balances and verification status keep working exactly as before.

How to open Account Management

From the Business Account dashboard

1. Log in to your Reap dashboard.
2. Click your company name at the bottom left to open the account switcher.
3. Click Account Management at the bottom of the list.

From the Cards API dashboard

1. Log in to your Reap dashboard.
2. Click your company name at the bottom left to open the account switcher.
3. Click Account management.

From the Payments API dashboard

1. Log in to your Reap dashboard.
2. Click your company name at the bottom left to open the account switcher.
3. Click Accounts.

Find your way around the page

1. Use Select entity at the top to choose the legal entity you want to see.
2. Below it, you'll see that legal entity's accounts grouped by product (Cards API, Business Account), with each account's status.
3. Click an account to go to its dashboard.
4. If this legal entity hasn't yet applied for a Reap product, you'll see it below your accounts with a short description and a Get started button. Click Get started to apply (see Apply for a different Reap product below).

To go back to the dashboard you were using, click Dashboard in the left menu.

Add another account of a product you already use

Use this if you want another account of the same product for a legal entity that's already with Reap. For example, a second Cards API account for a separate card programme, or a second Business Account in a different currency.

1. On the Account Management page, select the legal entity under Select entity.
2. Click Add account.

3. In the pop-up, keep your existing legal entity selected and continue.

   

   Add Cards API account pop-up with the existing legal entity selected in the dropdown

4. The Before you start pop-up shows what we need. Previously submitted documents can be reused for subsequent application.

   

   Before you start pop-up with all business information and supporting documents marked with green ticks

5. Click Continue to account verification, then follow the steps in Complete your application below.

Apply for a different Reap product

Use this if a legal entity that's already with Reap wants to use another Reap product. For example, you have a Cards API account and want to open a Business Account.

1. On the Account Management page, select the legal entity under Select entity.

2. Scroll to the product you want and click Get started.

   

3. Keep your existing legal entity selected and continue.

4. The Before you start pop-up shows what's already on file and what's needed:

   • Items with a green tick are already on file. We'll fill these in for you.
   • Items with a bullet point are extra requirements for the new product. Have these ready.

   

5. Click Continue to account verification, then follow the steps in Complete your application below.

Complete your application

After you click Continue to account verification (step 5 above), you'll go through the application. Because your legal entity is already with Reap, most of it is filled in from what we have on file.

• You can review everything you've submitted before.
• You can't change information that's already on file. These fields are greyed out (read-only), so your approved company record doesn't change without a review. If something has changed, contact our support team or your account manager.
• You can add what's new: the account display name, the currency for the new account, and any document that's missing for this product.

1. Your business: Enter an Account display name for the new account (for example, "Payroll Account"). Your business name, type, industry, date of incorporation, website and registration number are already filled in.

   

2. Business details: Choose the business currency for the new account. Each account has one currency. Your registered address is already filled in.

3. Related persons: Your details and the directors and ultimate beneficial owners (UBOs) we have on file are listed with their verification status. If someone's verification link has expired, click Resend Verification Link. You can also invite anyone who is missing.

   

4. Phone verification: Your mobile number is already verified. Click Continue.

5. Supporting documents: Documents already on file are shown and can't be removed or replaced. Upload any document that's missing for this product (for example, a Shareholding Chart). You can also add optional documents if they help.

   

6. Summary: Review your whole application, then click Submit.

   

Add a new legal entity

Use this if the new account belongs to a company that isn't with Reap yet. Because it's a new company, you'll need to complete a full application.

1. On the Account Management page, click Add Business Account, Add Cards API account, or Get started on the product you want.

2. Open the legal entity dropdown and choose Add new legal entity.

   

3. Choose the country of incorporation and the country of operation, then click Next.

   

4. The Before you start pop-up shows the full list of requirements. Nothing is filled in, because this is a new company.

   

5. Click Continue to account verification and complete each step of the application.

Your progress is saved whenever you leave the page, so you can come back and finish later.

What happens after you apply

Our compliance team reviews every new application, even if your company is already approved for another Reap account.

• Why we review it: each product has its own requirements, and we need to confirm the information we have is still up to date.
• If we need anything else: we'll email you to tell you exactly which document or information is missing, and why.
• Your existing accounts: they keep working as normal while we review the new application.
• Tracking your application: the new account appears on the Account Management page with the status In Progress until it's approved and shows as Live.

Frequently Asked Questions

Do I need to submit all my company documents again?

No. When you apply under a company you already have with us, we reuse the information and documents already on file. You only provide what the new product needs on top of that.

Why can't I edit my company information in the new application?

Information you have already submitted is shown as read-only, so that your approved company record does not change without a review. If something has changed, for example a new director or a new address, contact our support team and we will help you update it.

My company is already approved. Why is my new application not approved straight away?

Each product has its own requirements and checks. Our compliance team reviews every new application against the requirements of the product you are applying for.

What is a legal entity?

It is your company as a registered business. One legal entity can have several Reap accounts, for example a Business Account and a Cards API account.

Who can add accounts or companies?

Only team members with admin access can add a new account or a new company. If you cannot see the buttons, ask an admin in your team.

Contact our Support Team

If you have questions or need assistance, contact our support team via the Live Chat in the Reap Dashboard (bottom right corner) or email us at hello@reap.global

For more information, visit Know who to talk to at Reap.