This article is for approvers who receive email notifications when a Reap Card request or Reap Pay bill pay needs their approval.
Overview
When someone on your team creates a request that requires approval, you'll receive an email notification with a link to review it in the Reap Direct dashboard. This applies to Reap Card requests and Reap Pay bill pays.
Emails are sent immediately when a request is created — you don't need to check the dashboard manually.
Jump to:
- What the email looks like
- How to approve a request
- Who receives approval emails
- When multiple approvers are required
- FAQs
What the email looks like
You'll receive one of two email types depending on the request:
| Request type | Email subject |
|---|---|
| Reap Card request | "New approval request for your review" |
| Reap Pay bill pay | "New approval request for your review" |
The email includes your name, the entity name, the type of request, and a View request button that takes you to the Approvals section in Reap Direct.
Emails are sent from notifications@reap.global. If you're not seeing them, check your spam folder and whitelist this address.
How to approve a request
- Open the approval email in your inbox.
- Click View request.
- You'll land in Approvals → Requests in the Reap Direct dashboard. Log in if prompted.
- Select the correct tab — Reap Pay payments or Reap Card spend limits — depending on the request type.
- Review the request details.
- Click Approve to approve, or use the dropdown to Reject.
For Reap Pay bill pays: Quotes expire at 1:00 PM HKT (GMT +8) the following day. If a quote expires before approval, the request will show as expired and the requester will need to create a new bill pay. Approving promptly helps avoid this.
Who receives approval emails
Approval emails are sent based on your entity's approval policy and your role. The three roles that can receive approval emails are:
| Role | Description |
|---|---|
| Business Owner | Top-level owner of the entity (one per entity) |
| Group Owner | Manager of a department (one per department) |
| Admin | Administrative user (can be multiple per entity) |
You'll only receive emails for requests that your entity's approval policy requires you to approve. For example, if you're a Group Owner for the Marketing department, you'll receive emails for Marketing team requests — not requests from other departments.
If you don't have approval policies configured, requests auto-approve and no emails are sent.
When multiple approvers are required
Some approval policies require more than one person to approve. For example, a high-value bill pay might require both an Admin and a Group Owner.
When this happens:
- All required approvers receive the email at the same time.
- Each approver reviews and approves independently in the dashboard.
- The request is only approved once all required approvers have approved.
- If any approver rejects the request, it's rejected.
If your entity has multiple Admins, all Admins receive the email — not just one.
FAQs
I didn't receive the approval email
- Check your spam or junk folder. Emails come from notifications@reap.global.
- Verify your email address is correct in your Reap Direct profile.
- Confirm your role — only Business Owners, Group Owners, and Admins receive approval emails, and only when required by the entity's approval policy.
If your email and role are correct and you're still not receiving emails, contact Reap Support.
The email link doesn't work
The View request link takes you to Approvals → Requests in the Reap Direct dashboard. You need to be logged in for it to load.
If the link isn't working, try logging into Reap Direct first at direct.reap.global, then navigate to Approvals → Requests. If the link still appears broken, contact Reap Support.
I approved, but the requester says it's still pending
Your entity's approval policy likely requires multiple approvers. For example, if the policy requires both an Admin and a Group Owner, the request stays pending until both have approved. Check with the requester to identify who else needs to approve.
I clicked the link but the quote already expired
Reap Pay quotes are valid until 1:00 PM HKT the following day. If the quote has expired, the requester will need to create a new bill pay. There's no way to extend an expired quote.
I'm getting too many separate emails
Each request triggers its own email. If you have five requests waiting, you'll receive five emails. This ensures you don't miss any individual request that needs your attention.
Contact support
If you've tried the troubleshooting steps above and still need help, contact Reap Support at support@reapglobal.co with:
- Your entity name
- The type of request (Reap Card or Reap Pay)
- When the request was created
This helps us investigate faster.