How do I withdraw unused collateral from my account?

Updated

Who this is for: Reap Direct admins and finance managers.

What this article covers: How to request a collateral withdrawal, what you can and cannot withdraw, and how long it takes to process.ne.

Overview

If your account holds more collateral than your team currently needs, you can request a withdrawal of the excess. Collateral is the stablecoin or fiat deposit that backs your Reap Card credit limit. Withdrawing collateral reduces your available spending limit by the same amount.

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Before you start

Before submitting a withdrawal request, check your current outstanding card balance. You cannot withdraw an amount that would leave your remaining collateral below your outstanding balance.

Example: If your credit limit is $10,000 and your outstanding balance is $3,000, you can withdraw a maximum of $7,000. The remaining $3,000 must stay as collateral to cover what is owed.

If you want to withdraw your full collateral balance, you must repay your outstanding balance in full first. See How do I repay my Reap Card balance? for step-by-step instructions.

How to request a collateral withdrawal

Collateral withdrawals are handled by the Reap support team. To submit your request, contact us here and include the following:

  • The collateral type you want to withdraw (USDC, USDT, USD, or HKD)
  • The amount you want to withdraw
  • Your destination wallet address and crypto chain (for crypto, e.g. Ethereum, Polygon, Solana, Tron) or bank account details (for fiat).

Once we receive your request, our team will confirm the details and process the withdrawal within the timelines below.

⚠️ Important: Crypto withdrawals (USDC/USDT) are irreversible once sent. Always verify your destination wallet address before submitting your request.

Processing timelines

Collateral type

Expected processing time
USDC / USDT (crypto) Typically within 1 business day
USD / HKD (fiat wire) 1 to 5 business days depending on your receiving bank

Frequently Asked Questions

Can I withdraw all of my collateral at once?

Only if your outstanding card balance is zero. If you have an outstanding balance, you must keep enough collateral to cover it. To withdraw everything, repay your full balance first, then submit a withdrawal request.

Will withdrawing collateral affect my team's spending limit?

Yes. Your credit limit is backed by your collateral balance. When you withdraw collateral, your credit limit and available balance decrease by the same amount. Make sure your team has enough spending room before requesting a large withdrawal.

Can I withdraw HKD if my original deposit was in USDC?

No. Withdrawals are returned in the same currency that was deposited. You cannot change the collateral currency type through a withdrawal. Contact our support team if you have questions about your collateral composition.

I sent a crypto withdrawal to the wrong address. Can it be reversed?

No. Blockchain transactions are irreversible. Reap cannot recover funds sent to an incorrect address. Always verify the destination address carefully before confirming.

Contact our Support Team

If you have questions or need assistance, contact our support team via the Live Chat in the Reap Dashboard (bottom right corner) or email us at hello@reap.global

For more information, visit Know who to talk to at Reap.

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