Overview

Two-factor authentication (2FA) adds a second layer of security to your Business Account by requiring a verification code alongside your password.

2FA is mandatory for all Business Account users. If you haven't set it up yet, you'll be taken to the 2FA setup page when you log in and won't be able to continue until it's done. This article walks you through how to reset or re-enroll 2FA based on your situation.

Before you start

Use this table to identify which path applies to your situation.

How to reset 2FA via account settings

If you can still log in, you can disable and re-enroll 2FA directly from the dashboard - no need to contact support.

Follow the same steps if you want to switch to a different 2FA method.

1. Log in to your Reap account at dashboard.reap.global.
2. Click your profile icon in the top-right corner and select Account Settings.
3. Scroll to the Two-step authentication (2FA) section.
4. Click Disable 2FA to remove your current setup.
5. To re-enroll, select your preferred authentication method: Authenticator app, Text message (SMS), or WhatsApp.
   
6. Follow the on-screen instructions to complete setup.

⚠️ Disabling 2FA takes effect immediately. Because 2FA is mandatory for Business Accounts, you'll be taken straight back to the 2FA setup page and will need to set it up again before you can continue using the dashboard.

If you're locked out

Try these steps before contacting support. They resolve most 2FA issues without a manual reset.

1. Confirm you're using the correct login email. If you're unsure, try any other email addresses you may have used when signing up for Reap.
2. Check whether it's a password issue, not a 2FA issue. If you're blocked before the 2FA step, you may need to reset your password instead. See How do I reset my Business Account password if I can’t log in?
3. Try recovering your authenticator app. If you still have your old device, check whether your authenticator app supports backup or cloud sync. Restoring from a backup can recover your 2FA codes without a full reset.

How to request a 2FA reset

If none of the steps above resolve the issue, contact Reap Support to request a manual 2FA reset.

You can reach support via:

• Email: hello@reap.global
• Live chat at reap.global

⚠️ Note for business accounts: Reap may require confirmation from an admin or another authorised contact at your organisation before the reset can be processed.

Frequently Asked Questions

What if I also can't remember my password?

If you're not sure whether you're blocked by a 2FA issue or a password issue, contact support and describe what you're seeing. The team will confirm which step you're stuck at and help you from there.

Does Reap require 2FA for all accounts?

Yes, for Business Accounts. 2FA is mandatory for every team member, whatever their role. If you haven't set it up, you'll be taken to the 2FA setup page and won't be able to continue until it's done. Setup takes about a minute.

What 2FA methods does Reap support?

Reap supports three methods: Authenticator app, Text message (SMS), and WhatsApp. You can choose your preferred method when setting up or re-enrolling.

Can our admin turn off 2FA for the team?

No. 2FA is now required for everyone on a Business Account, and the business-level 2FA setting has been removed.

Contact our Support Team

If you have questions or need assistance, contact our support team via the Live Chat in the Reap Dashboard (bottom right corner) or email us at hello@reap.global

For more information, visit Know who to talk to at Reap.