Overview

Closing your Reap Direct account is a formal process handled by the Reap Support team. Only specific account roles can initiate the request, and certain conditions must be met before closure can proceed. Once submitted, the support team will guide you through any remaining steps until the account is fully closed.

If your business no longer needs Reap Direct, you can request account closure through the Reap Support team. Before the account can be closed, you will need to clear any outstanding items. This article walks you through what to prepare and how to submit your request.

Jump to

• Before you start
• How to request account closure
• What happens after you submit
• Frequently Asked Questions
• Contact our Support Team

Before you start

Only a PPTA (Principal, Partner, or Third-Party Agent) or UBO (Ultimate Beneficial Owner) is authorized to submit an account closure request. Other users on the account cannot initiate this process.

Before contacting support, make sure the following have been addressed:

How to request account closure

1. Log in to your Reap account and contact Reap Support. Alternatively, you may email us at hello@reap.global using your PPTA/UBO Reap-registered email address.
2. In your message, include:
   • Your entity name
   • The reason for closure
   • Your preferred closure date (if applicable)
   • Confirmation that you are authorized to submit this request
3. The Reap Support team will review your request and let you know of any remaining steps before the account is closed.

What happens after you submit

Once your request has been received, the support team will:

• Review your account for any outstanding items
• Follow up with you if further action is needed before closure can proceed
• Confirm in writing once the account has been fully closed

Note: Account closure is not immediate. The timeline depends on whether there are outstanding items remaining on your account.

Frequently Asked Questions

Can I reopen my account after it has been closed?

This depends on the reason for closure and the policies in place at that time. Contact Reap Support for guidance.

Will my cards and transfers stop immediately after I submit the request?

Submitting a closure request does not immediately disable your cards or transfers. The exact timing depends on the closure process and any outstanding items on your account.

Who is allowed to submit an account closure request?

Only a PPTA or UBO on the account can submit this request. Other users are not authorized to do so.

Is there a fee to close my account?

There is no fee to close your account. However, any outstanding balances must be cleared before closure can be completed.

How long does the account closure process take?

The timeline varies depending on whether there are outstanding items on your account. The Reap Support team will keep you updated throughout the process.

Will my closed entity be removed from my entity selector automatically?

No. Even after your account is closed, it may still appear in your entity selector if you manage more than one entity in Reap. This is not removed automatically and cannot be done from the dashboard directly — you will need to contact Reap Support separately to have it removed.

To request removal, contact Reap Support and include:

• The name of your main active entity
• The name of the entity you want removed
• A brief reason (for example: closed or offboarded)

Reap Support will confirm once the entity has been removed from your selector.

Contact our Support Team

If you have questions or need assistance, contact our support team via the Live Chat in the Reap Dashboard (bottom right corner) or email us at hello@reap.global

For more information, visit Know who to talk to at Reap.