For the fastest reconciliation, we recommend making HKD repayments using FPS or CHATS through your bank's mobile app or online banking portal in Hong ...

In this article, we will explain terms related to late repayments, which are interest, minimum payment, and late charge. We will also include our fees...

Before starting, please check your Autopay settings . If your direct debit amount option chosen is repaying with a full statement balance , you do n...

To make a repayment using your deposit, it's essential to have sufficient funds available. If you need to place a deposit, please refer to our guide ...

As a USD card user, you may prefer to make repayments with fiat USD instead of cryptocurrencies. To make this process easier for you, we have introduc...

The Individual Statements feature enables you to download your own Reap Card transaction history and view it at your convenience. It eliminates the ne...

As an admin or owner for your Reap account, you have permission to view and manage your organization's electronic Direct Debit Authorization (eDDA) st...

❗ Depending on the requirements of different bank institutions, users may need to verify the autopay request with their bank. ❗ This feature is exclu...

Step 1 : After logging into your Reap account, expand the Reap Card menu and click Repayment. Step 2 : On Repayment page, you can click on the D...

Statement period (ie. billing cycle) will always be 1 - 30/31st of every month Statements will be available on the 2nd of the subsequent month Sta...

Following this guide , please log in to your Reap Dashboard and freeze your Reap Card as soon as possible. Please contact Customer Success Team to ...

Effective date: 21 Aug 2023 ​ We've implemented certain limits for Reap Card's ATM withdrawals to maintain the security and compliance of our system. ...

This feature is exclusive to owner and admin user levels only. For users from other levels, please contact your teammates to complete this action....

If you would like to learn about how to set up Time-based restrictions, you can skip to the second part of this article. Step 1: To allow or block c...

You can access decline reasons from the transaction failure email notification, you should be able to find the reason for transaction failure in the c...

3D Secure is an added layer of security for online credit card transactions. When you make purchases online, if the merchant requires 3D Secure verifi...

Below we broke down the Reap Card transaction process and listed out the different parties involved in a credit card transaction. We believed it will ...

We all understand the pain of card transaction decline. We are here to provide some tips for you to work on some initial troubleshooting. First, pleas...

Uploading a receipt to your Reap Card transaction is not only a good practice to keep track of your spending, but it will also be of great help to you...

After logging into your Reap Dashboard, click on Reap Card and then go to the Transactions page. Click Export , then pick Export All (without r...

Step 1 : Go to your Reap Pay dashboard and select Cards on the side bar. Then click + Add card at the top right corner of your screen. Step 2: Fi...

If you have multiple team members ordering their own cards or if the admin is ordering cards on behalf of team members, it is important to follow the ...

Once you confirm the shipping address, Reap will normally deliver your physical card within 14 days. Hong Kong delivery typically takes 7-8 business d...

A secured credit card works like any credit card where the main difference is an upfront deposit required to secure your credit limit. Hence, do note ...

Please refer to the detailed list below for the documents you will need to submit during the application process. Sections 2-5 cover different legal e...

Please log into https://dashboard.reap.global/dashboard/reap-card & finish filling out your Reap Card application referring to the below steps. Clic...

No, Reap’s corporate credit card does not include any annual or hidden service fees. For complete pricing information, please refer to our fee schedul...

As a Reap user, you may come across terms such as Owner, and Representative. These roles are important in understanding who has access to certain feat...

We do not charge for creating virtual cards in your Reap account. You can create as many as you’d like at no extra cost. We encourage users to use the...

When you apply for a Reap Card, you will get to choose to settle in HKD or USD. Each account can only choose 1 settlement currency, and you can't chan...

Step 1: Click on the Team tab after logging into the Reap dashboard Step 2: On the Team page, look for the team member you would like to order a p...

To edit the spend limit of your Reap Card, follow these step-by-step instructions: Go to the Reap dashboard by visiting the URL: Reap | All-in-one bu...

We have launched our latest feature to allow users increasing the credit limit with our tool on the Reap dashboard. Please refer to the tutorial below...

Step 1 : After logging into Reap dashboard, expand the Reap Card menu and go to Cards page. Then click Activate your Card . Step 2 : Enter the a...

We have launched our latest feature to allow users to increase the company's credit limit with collateral (deposits) directly on our Reap dashboard. P...

If you try entering your Reap Card PIN incorrectly too many times, Reap will temporarily block your card for security purposes. To unblock your Reap C...

After you have placed some collateral as a deposit to increase your company's credit limit, you can also export the log in a CSV file for record-keepi...

A: The reason why a Reap Card is showing as "expired" is that the card has reached its expiration date. In this case, the card will no longer be valid...

If you see the term "capped" associated with your card, it means that the spending limit on your card is currently lower than the amount stated. This ...

Step 1 : After logging into your Reap account, expand the Reap Card menu and click Cards. Step 2: Now select the card you want to delete, and clic...

To freeze your credit card with us, please follow below steps: Step 1 : After logging into Reap Card dashboard, select Cards from the drop-down menu...

Please remember: You can only view card details for cards that are registered under your name. Card details of cards that you are not the cardholder c...

Reap Card offers business owners the flexibility to manage their expenses through different card functions and the Reap dashboard. We do not have a li...

This article is a step-by-step guide to creating virtual cards. It covers setting card types, budgets, cardholders, spend limits, expiry dates, time r...

Please note that there will be a 2% ATM withdrawal fee as Reap's handling fee (not including the ATM handling fees) for every withdrawal. Step 1: Clic...

💡 Please make sure you enter the correct details before submitting the information to Reap for Physical card shipping arrangements. Step 1: To get a...

For every withdrawal, Reap will charge a 2% ATM withdrawal fee. Please also note that some ATM machines may have additional fees upon withdrawal. ​ S...