How do I issue a Virtual or Physical card to a Team Member?

Updated

Overview

As an Admin or Group Owner, you can issue a Virtual or Physical Reap Card directly to any active team member from the Team page.

Jump to

Step 1: Go to the Team page

Log in to your Reap dashboard and click Team in the left navigation menu. You will see a list of all members in your organization, along with their group, permission role, and status.

Step 2: Click "Issue Card" for the team member

Hover over the row of the team member you want to issue a card to. The Issue Card button will appear in the Actions column. Click it.

Step 3: Configure the card

After clicking Issue Card, the Create card page will open. Use the Type toggle to select either Virtual card or Physical card, then fill in the relevant details.

Virtual card

Field Description
Cardholder The team member who will use and manage this card. Pre-filled based on who you selected from the Team page.
Card nickname A label to help identify the card (e.g., "Business trip flights").
Card category (Optional) Assign a spending category for easier expense tracking.
Expiry date The date the virtual card expires. Must be at least 2 months from today.
Spend limits (Optional) Set a per-transaction or periodic spending cap. Daily max is USD 100,000.
Time restrictions (Optional) Restrict the hours during which the card can be used (UTC+8).
Top-up credit (Optional) A fixed amount the card can spend, independent of the revolving budget.

Physical card

Field Description
Cardholder The team member who will use and manage this card. Pre-filled based on who you selected from the Team page.
Card nickname A label to help identify the card (e.g., "Business trip flights").
Delivery address Defaults to your registered business address. Click Use different address to enter a custom shipping address.
Recipient name Name of the person receiving the card. Can differ from the cardholder (e.g., if a colleague is collecting on their behalf).
Contact number A reachable local phone number for the courier to confirm delivery.
Spend limits (Optional) Set a per-transaction or periodic spending cap. Daily max is USD 100,000.
Time restrictions (Optional) Restrict the hours during which the card can be used (UTC+8).

Step 4: Create the card

Once all required details are filled in, click Create card at the bottom of the page.

  • Virtual card: Issued immediately — appears in the team member's Cards section right away.
  • Physical card: Delivered within approximately 7–14 business days after the order is submitted.

Frequently Asked Questions

Who can issue cards to team members?

Only users with an Admin or Group Owner permission role can issue cards. Team Members and other roles will not see the Issue Card button.

Can I issue both a virtual and a physical card to the same team member?

Yes. You can issue multiple cards of either type to the same team member by clicking Issue Card on their row again.

Can I set different spend limits for the card?

Yes. Set a limit during card creation, or update it at any time from the Cards section. Leaving the limit at 0.00 means the card draws from the budget with no fixed cap (up to the USD 100,000 daily maximum).

How long does physical card delivery take?

Physical cards are typically delivered within 7–14 business days.

What if the "Issue Card" button is not visible?

The button only appears on hover for members with an Active status. If the member shows Invite expired, resend their invite before issuing a card.

How many physical cards can I issue to a team member?

You can issue 1 physical card per team member . If you need to replace a card, freeze or cancel the existing one before requesting a new physical card for that cardholder.

Contact our Support Team

If you have questions or need assistance, contact our support team via the Live Chat in the Reap Dashboard (bottom right corner) or email us at hello@reap.global

For more information, visit Know who to talk to at Reap.

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