Who this is for: Reap cardholders (to replace their own physical card), Group Owners (to replace cards for their team members), and Admins (to replace cards for anyone in the account).
What this article covers: How to request a replacement for a physical card, what changes depending on the reason for replacement, and what to expect after you submit.
This flow applies to physical cards only. Virtual cards cannot be replaced using this process.
Overview
If your physical card is lost, stolen, damaged, or expiring, you can request a replacement directly from your Reap dashboard. No need to contact support. What happens to your old card and whether your card number changes depends on the reason you choose.
Jump to
- Before you start
- How to replace your card
- What changes on your new card
- Delivery timeframes
- Automatic renewal for expiring cards
- Frequently Asked Questions
- Contact our Support Team
- Related Articles
Before you start
Before requesting a replacement, make sure you have:
- Access to the Reap dashboard at dashboard.reap.global
- A physical Reap Card that is active, expiring soon, lost, stolen, or damaged
- Your shipping address ready to confirm or update
Tip: If you think your card may be temporarily misplaced, consider freezing it first before requesting a replacement. A frozen card blocks new transactions and can be unfrozen at any time. See How do I freeze and unfreeze a card?.
How to replace your card
- Log in to your Reap dashboard at dashboard.reap.global.
- On the left sidebar, go to Cards.
- Find the physical card you want to replace and click it.
- Select Replace card.
- Choose a reason for replacement:
- My card was lost or stolen - use this if the card is missing or you believe it is in someone else's hands. The old card is deactivated immediately.
- My card is damaged and no longer works - use this if the physical card is damaged. Your card number stays the same and your current card remains active until you activate the new one.
- My card is expiring and I need a new one - use this if your card is within 90 days of its expiry date. Your card number stays the same and your current card remains active until you activate the new one.
- Confirm or update your shipping address, recipient name, and phone number. Your saved address will be pre-filled.
- Review the summary, then click Replace card.
- Enter your password to confirm.
Once submitted, you will see a Card ordered badge on the card in your Cards page. You will also receive a confirmation email.
What changes on your new card
The details on your replacement card depend on the reason you selected.
Reason |
Card number |
Expiry date |
CVV |
Old card status |
| Lost or Stolen | New number | New | New | Deactivated immediately |
| Damaged | Same number | New | New | Stays active until you activate the new card |
| Expiring | Same number | New | New | Stays active until you activate the new card, or until it reaches its expiry date |
Once you activate the new card, the old card is automatically deleted from your account.
Delivery timeframes
After your replacement is confirmed, your new card will be shipped to the address you provided.
| Delivery location | Estimated timeframe |
| Hong Kong | 7 to 8 business days |
| International | 10 business days |
Automatic renewal for expiring cards
If your card is within 90 days of its expiry date, you will receive an email notification. If you take no action by 30 days before the expiry date, Reap will automatically send a replacement card to your saved shipping address.
You will receive a confirmation email once the renewal is processed. When your new card arrives, activate it from the dashboard - this deactivates the old card automatically.
If you want more control over the timing or delivery address, use the manual replacement flow above before the 30-day mark.
Frequently Asked Questions
Can I replace my card myself, or does an admin need to do it?
Any cardholder can replace their own physical card. Admins and Group Owners can also initiate a replacement on behalf of a team member.
Can I replace a virtual card?
No. The Replace Card flow is for physical cards only. To get a new virtual card, delete the existing one and create a new card.
- To delete your virtual card, see How do I freeze or delete my card?
- To create a new virtual card, see How to create a Reap Card?
Is there a fee to replace my card?
No. Card replacement is free.
Can I still use my card while waiting for the replacement?
It depends on the reason. For damaged and expiring cards, your current card stays active until you activate the new one. For lost or stolen cards, the old card is deactivated immediately when you submit the request.
Can I ship the replacement to a different address?
Yes. During the replacement flow, you can update your shipping address, recipient name, and phone number before confirming the request.
My card is not yet marked as expiring soon. Can I still replace it?
The Expiring reason is only available when your card is within 90 days of its expiry date. If your card is not expiring but is damaged or lost, use the relevant reason instead.
I see a transaction I do not recognise on my lost or stolen card. What should I do?
Report it immediately. See How do I report suspected fraudulent card transactions? for steps on how to raise a fraud report and, if needed, initiate a chargeback.
Contact our Support Team
If you have questions or need assistance, contact our support team via the Live Chat in the Reap Dashboard (bottom right corner) or email us at hello@reap.global
For more information, visit Know who to talk to at Reap.