Reap Card
Billing and repayments FAQ
How to make a Reap Card repayment via bank transfer
Learn more here about repayments and the different repayment methods. In this article, you will learn how you can repay your Reap card statement by ma...
How to make a repayment using my Reap Card stablecoins collateral?
To make a repayment using your card collateral, make sure first that you have stablecoins deposited in your card collateral. You will not be able to ...
How do I set up autopay for my repayments?
Before starting, please check your Autopay settings . If your direct debit amount option chosen is repaying with a full statement balance , you do n...
How to set up autopay for HKD Reap Card repayment?
❗ Depending on the requirements of different bank institutions, users may need to verify the autopay request with their bank. ❗ This feature is exclu...
How do Reap Card billing cycle work?
Statement period (ie. billing cycle) will always be 1 - 30/31st of every month Statements will be available on the 2nd of the subsequent month Sta...
What happens if I repay my Reap Card monthly balance late?
In this article, we will explain terms related to late repayments, which are interest, minimum payment, and late charge. We will also include our fees...
Email a copy of the individual statement from the Reap Dashboard
The Individual Statements feature enables you to download your own Reap Card transaction history and view it at your convenience. It eliminates the ne...
How to Review or Change my Autopay (eDDA) Settings?
As an admin or owner for your Reap account, you have permission to view and manage your organization's electronic Direct Debit Authorization (eDDA) st...
How to check my Reap Card statements
Step 1 : After logging into your Reap account, expand the Reap Card menu and click Repayment. Step 2 : On Repayment page, you can click on the D...
Transactions FAQ
How to Review a Reap Card transaction?
This feature is exclusive to owner and admin user levels only. For users from other levels, please contact your teammates to complete this action....
What currencies can I pay in with my Reap Card?
You can use your Reap Card to pay in the following currencies. Please bear in mind potential FX fees based on the merchant location and your card’s cu...
Why my Reap Card transactions were declined?
We all understand the pain of card transaction decline. We are here to provide some tips for you to work on some initial troubleshooting. First, pleas...
How to receive SMS One-Time Passwords (OTP) for Reap Card online transactions
3D Secure is an added layer of security for online credit card transactions. When you make purchases online, if the merchant requires 3D Secure verifi...
Reap Card Transaction Decline Reasons
You can access decline reasons: from the transaction failure email notification, you should be able to find the reason for transaction failure in the ...
How to use Spend restrictions on Reap Card?
If you would like to learn about how to set up Time-based restrictions, you can skip to the second part of this article. Step 1: To allow or block c...
How to use Reap Pay with my Reap Card?
Note: Starting August 31st, 2024, you will not be able to use your own credit cards with Reap Pay. Moving forward, only Reap Card will be accepted. ...
Reap Card's ATM Withdrawal Limit
Effective date: 21 Aug 2023 We've implemented certain limits for Reap Card's ATM withdrawals to maintain the security and compliance of our system. ...
Understanding Reap Card transaction status and tracking refund
Below we broke down the Reap Card transaction process and listed out the different parties involved in a credit card transaction. We believed it will ...
How to Upload a Receipt to a Reap Card Transaction?
Uploading a receipt to your Reap Card transaction is not only a good practice to keep track of your spending, but it will also be of great help to you...
Which MCC codes are restricted when using a Reap Card?
What is an MCC Code? A Merchant Category Code (MCC) is a four-digit number assigned to businesses by credit card companies to categorize the type of g...
How to Report Suspected Fraudulent Transactions?
Following this guide , please log in to your Reap Dashboard and freeze your Reap Card as soon as possible. Please contact Customer Success Team to ...
How to Export Reap Card Transaction History
After logging into your Reap Dashboard, click on Reap Card and then go to the Transactions page. Click Export , then pick Export All (without r...
Card Shipping FAQ
How to Merge Multiple Cards into One Shipment?
If you have multiple team members ordering their own cards or if the admin is ordering cards on behalf of team members, it is important to follow the ...
How Long Will It Take For My Physical Card to Arrive?
Once you confirm the shipping address, Reap will normally deliver your physical card within 14 days. Hong Kong delivery typically takes 7-8 business d...
Application FAQ
What is a secured credit card?
A secured credit card works like any credit card where the main difference is an upfront collateral is required to secure your credit limit. Hence, do...
Reap Card - Pricing and Fees
Do I need to pay an annual fee for Reap Card? No, Reap’s secured corporate credit card does not include any annual or hidden service fees. For complet...
Reap Card Onboarding Document Checklist
Please refer to the detailed list below for the documents you will need to submit during the application process. Sections 2-5 cover different legal e...
How to apply for Reap Card?
Please log into https://dashboard.reap.global/dashboard/reap-card & finish filling out your Reap Card application referring to the below steps. Clic...
Why is a User marked as Business Owner or Business Representative?
As a Reap user, you may come across terms such as Owner, and Representative. These roles are important in understanding who has access to certain feat...
Is there any charge for creating a virtual card?
We do not charge for creating virtual cards in your Reap account. You can create as many as you’d like at no extra cost. We encourage users to use the...
What are the differences between USD and HKD cards?
When you apply for a Reap Card, you will get to choose to settle in HKD or USD. Each account can only choose 1 settlement currency, and you can't chan...
Cards set up FAQ
How can I check the card details of my Reap card?
Please remember: You can only view card details for cards that are registered under your name. Card details of cards that you are not the cardholder c...
How to freeze and unfreeze a card?
To freeze your credit card with us, please follow below steps: Step 1 : After logging into Reap Card dashboard, select Cards from the drop-down menu...
How to Order a Physical Card for a Team Member?
Step 1: Click on the Team tab after logging into the Reap dashboard Step 2: On the Team page, look for the team member you would like to order a p...
Exporting Deposit details from Reap Card Dashboard
After you have placed some collateral as a deposit to increase your company's credit limit, you can also export the log in a CSV file for record-keepi...
Connect your Reap Card to your mobile app
You can easily use your Reap Card for mobile payments by connecting it to your mobile device. At present, Reap supports both Apple Pay and Google Pay....
Define your credit limit by sending collateral
To set up your Reap account, begin by activating your Reap card by setting your credit limit. The credit limit is directly proportional to the amount ...
After my card application got approved, how can I get a physical Reap Card?
💡 Please make sure you enter the correct details before submitting the information to Reap for Physical card shipping arrangements. Step 1: To get a...
How to Set Up your Reap Card ATM PIN
For every withdrawal, Reap will charge a 2% ATM withdrawal fee. Please also note that some ATM machines may have additional fees upon withdrawal. S...
How to Update Reap Card Spend Limit?
To edit the spend limit of your Reap Card, follow these step-by-step instructions: Go to the Reap dashboard by visiting the URL: Reap | All-in-one bu...
FAQs on Expired Reap Cards
A: The reason why a Reap Card is showing as "expired" is that the card has reached its expiration date. In this case, the card will no longer be valid...
How to activate my physical card?
Step 1 : After logging into Reap dashboard, expand the Reap Card menu and go to Cards page. Then click Activate your Card . Step 2 : Enter the a...
How to Increase Credit Limit via Fiat Currency Collateral on Reap Card Dashboard
You are able to increase your Reap Card credit limit by transferring fiat currencies to Reap. To avoid any unnecessary delays and fees, we highly reco...
Unblocking Your Reap Card PIN
If you try entering your Reap Card PIN incorrectly too many times, Reap will temporarily block your card for security purposes. To unblock your Reap C...
How many virtual cards can I get and what are the different types of card?
Reap Card offers business owners the flexibility to manage their expenses through different card functions and the Reap dashboard. We do not have a li...
How to delete a virtual card from my account?
Step 1 : After logging into your Reap account, expand the Reap Card menu and click Cards. Step 2: Now select the card you want to delete, and clic...
How to create a virtual card?
This article is a step-by-step guide to creating virtual cards. It covers setting card types, budgets, cardholders, spend limits, expiry dates, time r...
How to Increase Credit Limit with Digital Currencies?
You can increase your credit limit by sending digital currencies into your Reap account directly from your Reap dashboard. Please refer to the tutoria...
Why is My Card Showing as "Capped"?
If you see the term "capped" associated with your card, it means that the spending limit on your card is currently lower than the amount stated. This ...
How to Change Your Reap Card ATM PIN
Please note that there will be a 2% ATM withdrawal fee as Reap's handling fee (not including the ATM handling fees) for every withdrawal. Step 1: Clic...
Introducing Card Budget: Streamline Your Budgeting
What is a Budget? A budget allows an admin or selected organization members to assign a specific portion of the account's credit limit to an individua...
How can I increase my card's daily spending limit?
Your card daily Spending Limit is the maximum card transaction ceiling set by Reap for security reasons, of daily transactions. The baseline for all ...
How can I make a repayment to settle my Reap Card statement bill?
The Reap Card is a secured credit card, which means that your credit limit is determined by a collateral. The card then functions the same as a regula...
Why is there a difference between the amount I transferred and the amount received in my Reap account?
If you notice a discrepancy between the amount you sent and what was received in your Reap account, it could be due to wire transfer fees. Here's how ...